A shared inbox for the whole team
Everyone sees the same history, which reduces duplicate replies and keeps context available.
How shared support improves operations
Clearer routing
Rules by agent, department and context help each conversation reach the right person faster.
Fewer bottlenecks for managers
Supervision, tags, pipeline and indicators make it easier to understand workload, delays and critical points.
Best fit for teams that need to
Run sales, support and retention from the same operation.
Assign chats across agents without losing history.
Control queues, owners and departments with predictability.
Move faster without giving up commercial context.
Common questions about multi-agent support
Can multiple people work from the same number?
Yes. A shared inbox lets agents and departments collaborate around the same conversation history.
Can I split conversations by department?
Yes. You can organize the operation with teams, agents, tags and routing rules for each service flow.